Our Policies
Cancellation & No-Show Policy
To respect our therapists’ time and other clients, we kindly ask for at least 2 hours’ notice for any cancellation or rescheduling. If an appointment is missed or canceled with less than 2 hours’ notice, the following fees will be applied to your next visit:
60-minute session → $30 fee
90-minute session → $45 fee
120-minute session → $60 fee
Thank you for your understanding and cooperation.
Gift Certificate Policy
- Gift certificates are valid for 6 months from the date of purchase and cannot be used after the expiration date.
- Gift certificates are non-refundable and cannot be exchanged for cash.
- Gift certificates may be used for the service originally purchased or for any other service of equal value.
- If the selected service exceeds the value of the gift certificate, the customer is responsible for paying the price difference.
- If the selected service is less than the value of the gift certificate, the remaining balance is not refundable and cannot be used for cash or tips.
Arrival & Late Policy
We kindly ask that you arrive at least 5 minutes before your scheduled appointment time to allow for a smooth check-in and to fully enjoy your treatment.
If you arrive late, your session may be shortened to avoid delaying the next client. The full service fee will still apply.